Terms & Services

Last Updated: July 2026

1. Acceptance of Terms

Welcome to CHX Services. These Terms & Services ("Terms") govern your access to and use of the website chxservices.com, our counseling and wellness coaching services, telehealth sessions, wellness products, and all related content and features (collectively, the "Services") operated by CHX Services ("CHX," "we," "us," or "our").

By accessing our website, submitting a form, requesting services, or placing a product order request, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services. If you are using the Services on behalf of another person (such as a minor in family therapy), you represent that you have authority to accept these Terms on their behalf.

2. Description of Services

CHX Services provides professional counseling, couples and family therapy, specialized support for anxiety, depression, and trauma recovery, wellness coaching, and complementary self-care products to consumers across the United States. Services may be delivered in person where available or via secure telehealth platforms.

Our website provides informational content about mental wellness, service descriptions, product listings, contact and consultation forms, and a client-side shopping cart for product order requests. Specific service availability, provider matching, fees, and scheduling are confirmed separately during intake and are subject to professional licensing requirements in your state.

Wellness coaching is a supportive, goal-oriented service focused on stress management, habit building, and lifestyle balance. It is distinct from clinical psychotherapy and does not include diagnosis or treatment of mental health disorders unless provided by a licensed clinician within the scope of their license.

3. Medical Disclaimer

CHX Services is not an emergency service. Our website content, products, and non-urgent communications are for informational and supportive purposes. They are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

If you are experiencing a medical or mental health emergency, or if you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For crisis support, contact the 988 Suicide & Crisis Lifeline by calling or texting 988, or use your local crisis resources.

Never disregard professional medical advice or delay seeking it because of something you read on our website or received through our wellness products. Always consult a qualified provider with questions about a medical condition or before starting any new wellness program.

Our wellness products—including journals, kits, and guided tools—are designed to complement professional care. They do not replace therapy, psychiatric treatment, or emergency intervention.

4. Product Orders and Checkout

Our website includes a shopping cart feature that uses your browser's localStorage to save selected products between visits. When you proceed to checkout and submit an order, you are submitting an order request, not completing a live payment transaction on this website.

• No payment is processed at the time of website checkout submission.
• After you submit an order request, our team reviews it and contacts you by email to confirm product availability, shipping details, total cost, and accepted payment methods.
• A binding purchase occurs only after you confirm the order and payment is successfully processed through the method we provide.
• We reserve the right to decline or cancel order requests due to product unavailability, shipping restrictions, suspected fraud, or pricing errors, with notification by email.
• Product images and descriptions are for illustrative purposes. We strive for accuracy but minor variations in packaging or contents may occur.
• Shipping times and costs are estimates confirmed at order fulfillment. Risk of loss passes to you upon delivery to the carrier unless otherwise required by law.

Return and refund policies for products will be communicated at the time of order confirmation. Defective or damaged items should be reported within 14 days of delivery by emailing info@chxservices.com.

5. Counseling and Coaching Terms

By engaging CHX Services for counseling or coaching, you agree to the following:

• You will provide accurate information during intake and notify your provider of changes relevant to your care.
• Session fees, insurance participation, and cancellation policies are outlined in your intake agreement. Late cancellations or missed appointments may incur fees as specified in that agreement.
• Telehealth sessions require a private location, functional technology, and your agreement to use our designated secure platform.
• You understand that therapeutic outcomes cannot be guaranteed and that progress depends on many factors including your participation and external circumstances.
• You may discontinue services at any time, though we encourage discussing transitions with your provider when possible.

6. Intellectual Property

All content on this website—including text, graphics, logos, images, service descriptions, product materials, downloadable resources, and software—is the property of CHX Services or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may view and print pages for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our prior written consent. The CHX Services name, logo, and associated marks may not be used without authorization.

Wellness products sold by CHX Services are licensed for personal use only. Resale, reproduction, or commercial use of product content (such as journal prompts or card deck text) is prohibited unless expressly permitted in writing.

7. User Conduct

When using our website and Services, you agree not to:

• Provide false, misleading, or impersonating information in forms or communications
• Use the website for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorized access to our systems, other users' data, or provider accounts
• Transmit viruses, malware, or harmful code through our forms or communications
• Harass, threaten, or abuse CHX staff, providers, or other users
• Scrape, crawl, or systematically extract website content without permission
• Interfere with the proper functioning of the website or telehealth platforms

We reserve the right to suspend or terminate access for conduct that violates these Terms or that we reasonably believe poses a risk to our team, other users, or the integrity of our Services.

8. Third-Party Services and Links

Our website may link to third-party sites or integrate third-party tools (such as telehealth platforms, analytics, or social media). We do not control and are not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party services is subject to their respective terms and policies.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that information on the site is complete or current. Professional services are provided by licensed or certified practitioners within the scope of their credentials; individual results may vary.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHX SERVICES AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CHX SERVICES FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless CHX Services and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Services, or your violation of any rights of a third party.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States and the state in which CHX Services is organized, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in the United States, and you consent to the personal jurisdiction of such courts.

Before initiating formal legal proceedings, you agree to contact us at info@chxservices.com to attempt informal resolution. We will make good-faith efforts to resolve disputes within 30 days of receiving written notice.

13. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page and changing the "Last Updated" date. Material changes will be communicated through a prominent website notice or email where appropriate. Your continued use of the Services after the effective date of revised Terms constitutes acceptance, except where your explicit consent is required by law.

For active counseling or coaching clients, material changes affecting clinical services will be communicated directly and may require acknowledgment before continued care.

14. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy and any intake or order confirmation agreements specific to your services or purchases, constitute the entire agreement between you and CHX Services regarding the subject matter herein.

15. Contact Us

For questions about these Terms & Services, please contact us:

CHX Services
Email: info@chxservices.com
Hours: Mon – Fri, 8:00 AM – 6:00 PM EST