Privacy Policy

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Last Updated: July 2026

1. Introduction

CHX Services ("CHX," "we," "us," or "our") operates the website chxservices.com and provides counseling, wellness coaching, and related self-care products to consumers across the United States. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, submit forms, purchase products, or engage with our services.

We are committed to protecting your privacy and handling your data responsibly. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information shared during clinical counseling or therapy sessions may be subject to additional protections under applicable professional ethics codes, state licensing laws, and federal regulations such as HIPAA where applicable. This policy addresses website and general business data practices; your provider will discuss clinical privacy practices during intake.

2. Information We Collect

We collect information in several ways depending on how you interact with CHX Services:

Information You Provide Directly

Contact and inquiry data: Name, email address, subject line, service interest, and message content when you submit contact forms, consultation requests, or newsletter sign-ups.
Order and product data: Name, email, shipping details, and order contents when you submit a product order request through our cart and checkout process.
Account and communication preferences: Email address and optional feedback when you subscribe to or unsubscribe from our newsletter.
Clinical and intake information: Health-related information, goals, and background details you voluntarily provide during counseling intake or assessment processes, collected only as necessary to deliver services.

Information Collected Automatically

Device and usage data: Browser type, operating system, referring URLs, pages viewed, time spent on pages, and general interaction patterns.
Local storage data: Shopping cart contents stored in your browser's localStorage to support the client-side checkout experience. This data remains on your device unless cleared.
Log files: IP address, access timestamps, and error logs maintained for security, analytics, and troubleshooting purposes.

Information from Third Parties

We may receive limited information from service providers that assist with email delivery, payment processing (after order confirmation), analytics, or telehealth platform hosting. We do not purchase lists of personal information from data brokers for marketing purposes.

3. How We Use Your Information

We use personal information for the following purposes:

Responding to contact inquiries, consultation requests, and customer support messages
Scheduling, delivering, and administering counseling, coaching, and telehealth services
Processing and fulfilling product order requests, including shipping coordination
Sending transactional emails such as appointment confirmations, order updates, and account notices
Delivering newsletters and marketing communications to subscribers who have opted in
Improving our website, services, and user experience through analytics and feedback
Detecting, preventing, and addressing fraud, security incidents, and technical issues
Complying with legal obligations, professional standards, and enforceable government requests

We do not use automated decision-making or profiling that produces legal or similarly significant effects on consumers.

4. Cookies and Similar Technologies

Our website may use cookies, localStorage, sessionStorage, and similar technologies to enable core functionality and improve your experience.

Essential cookies and storage: Required for site navigation, form validation, and shopping cart persistence via localStorage.
Analytics cookies: May be used to understand aggregate traffic patterns and page performance. Where required by law, we obtain consent before placing non-essential cookies.
Preference cookies: Remember choices such as dismissed notices where applicable.

You can control cookies through your browser settings. Disabling cookies or clearing localStorage may limit cart functionality and certain site features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service providers: Trusted vendors who perform services on our behalf—such as email delivery, secure telehealth hosting, payment processing, shipping carriers, and website hosting—under contractual obligations to protect data and use it only for specified purposes.
Professional and legal requirements: When disclosure is required by law, court order, or professional duty (for example, mandatory reporting obligations or imminent safety concerns as defined by applicable law).
Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the acquirer honoring this Privacy Policy or providing notice of material changes.
With your consent: When you explicitly authorize sharing, such as coordinating care with another provider you designate.

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, reporting, or service improvement.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Residents of California and other U.S. states with comprehensive privacy laws may have the following rights, subject to applicable exceptions:

Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, purposes, and third parties with whom it was shared.
Right to delete: Request deletion of personal information we collected from you, subject to exceptions for completing transactions, providing requested services, detecting security incidents, or complying with legal obligations.
Right to correct: Request correction of inaccurate personal information we maintain about you.
Right to opt out of sale or sharing: CHX Services does not sell personal information. We do not share personal information for cross-context behavioral advertising.
Right to limit use of sensitive personal information: Where applicable, you may request that we limit use of sensitive personal information to purposes necessary to deliver services you requested.
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a privacy request, email info@chxservices.com with the subject line "Privacy Request." We will verify your identity before fulfilling requests and respond within the timeframe required by applicable law (typically 45 days). You may designate an authorized agent to submit requests on your behalf by providing written authorization.

California residents may also contact us to obtain information about our compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS) for data transmitted through our website, access controls for staff and service providers, secure telehealth platforms for virtual sessions, and regular review of our security practices.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials associated with your use of our services.

In the event of a data breach that affects your personal information and is required to be reported under applicable law, we will notify affected individuals and regulators as required.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Clinical records are retained in accordance with applicable professional and state licensing requirements. Marketing contact data is retained until you unsubscribe or request deletion. Website log data is typically retained for a limited period for security and analytics purposes.

9. Children's Privacy

Our website and general marketing services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our website without appropriate parental consent. Family therapy services for minors are provided only with verified parental or guardian authorization and in compliance with applicable laws.

If you believe we have inadvertently collected information from a child under 13 without proper consent, please contact us at info@chxservices.com and we will promptly investigate and delete such information where required.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent website banner or email to registered users.

Your continued use of our website or services after the effective date of a revised policy constitutes acceptance of the updated terms, except where further consent is required by law.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CHX Services
Email: info@chxservices.com
Hours: Mon – Fri, 8:00 AM – 6:00 PM EST