Frequently Asked Questions

Yes. Secure video sessions are available nationwide for most counseling and wellness coaching services. Telehealth offers the same quality of care as in-person sessions while giving you flexibility to join from a private, comfortable location.

We serve adults, couples, and families across the United States seeking counseling, wellness coaching, and complementary self-care products. Services are designed for individuals navigating stress, anxiety, relationship challenges, trauma recovery, and everyday wellbeing goals. Availability may vary by state licensing requirements for specific providers.

We take confidentiality seriously. Session content is protected under applicable professional and legal standards. Website forms and account data are handled according to our Privacy Policy. We do not sell your personal information. For full details on data collection, use, and your rights, please review our privacy page.

No. Our journals, kits, and wellness tools are designed to complement professional counseling and coaching—they support habits and skills between sessions but do not replace therapy, psychiatric care, or emergency medical treatment. If you are in crisis, please contact 988 (Suicide & Crisis Lifeline) or call 911.

Browse products, add items to your cart, and proceed to checkout. Our site uses browser localStorage to save your cart and submit an order request—it does not process live payments on this website. After you submit checkout, our team reviews your request and contacts you by email to confirm details, shipping, and payment arrangements.

Counseling and coaching fees are discussed during intake and may include self-pay or eligible insurance options depending on your provider and plan. Product payments are arranged after your order request is reviewed—we will email you with confirmed totals and accepted payment methods before any charge is processed.

We ask for at least 24 hours’ notice to cancel or reschedule a session. Late cancellations or missed appointments may be subject to a fee as outlined in your intake agreement. To reschedule, email info@chxservices.com during business hours (Mon–Fri, 8:00 AM – 6:00 PM EST) and include your preferred new times.

Standard counseling and coaching sessions are typically 50 minutes. Initial intake appointments may run slightly longer to allow time for history gathering and goal setting. Your care coordinator will confirm session length when scheduling.

Yes. We offer dedicated couples counseling and family therapy formats where multiple participants join the same session—either in person or via secure telehealth. Individual sessions remain available when private one-on-one time is preferred alongside joint work.

Yes. We ship self-care products to all 50 U.S. states. Shipping costs and estimated delivery windows are confirmed by email after your order request is reviewed. Some remote areas may require additional transit time.

Subscribe anytime on our Subscribe page or via the newsletter form in our site footer. To unsubscribe, use our Unsubscribe page or the link included in any marketing email. Processing may take up to 10 business days.

You will need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private space. We use a secure, HIPAA-compliant video platform. Login details are sent by email before your first telehealth appointment.

We respond to contact and consultation requests within one to two business days during our office hours: Monday through Friday, 8:00 AM – 6:00 PM EST. Messages received outside those hours are reviewed on the next business day.

We are here to help. Visit our Contact page to send a message, or email us directly at info@chxservices.com. A member of our care team will follow up with personalized guidance.